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Acacia disconnected my accounts without contacting me, claiming I was disputing my card with the one I paid! After a year of being their customer!

I called to corporate n spoke to Shawn, he says he’s supervisor n would not give me someone else to speak with plus no address or any other name to contact .... so he hung up on me, when I insisted

Product or Service Mentioned: Acacia Energy Customer Care.

Reason of review: Poor customer service.

Company wrote 1 public responses to the review from Dec 29, 2017.
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Acacia Energy Response

Thank you for bringing your concerns to our attention. We strive to provide excellent customer service at all times.

As discussed with you, it appears that due to potential fraudulent activity, your banking institution may have reversed approved charges in error. We are thankful for the opportunity to discuss and resolve this matter for you.

Thank you for being a customer, we look forward to continuing to service you. Acacia Energy

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