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1.0

I’m a new customer with Acacia and they close so early during the week to its crazy . I’ve made a payment and would you believe that my services are still not on and I could see if I didn’t pay or was made to be on hold forever and still no service smh.

I thought this was an awesome company at least it started that way . Now after making the payment I wonder how long I will have to sit in the dark without power but they’ve received my payment and was quick to give me a confirmation number.

I want my power back on . I will be calling channel 5 news about this Servive I’m currently receiving from this company.

Reason of review: Problems with payment.

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Acacia Energy Response

Mr. Walker, here at Acacia Energy, we strive for excellence and are disappointed to hear that you received anything less.

We've attempted to reach out to you via phone and we have not heard back from you. Our hours of operation are Monday - Friday from 8am-6pm and Saturdays from 9am-1pm. Our records indicate that services were promptly restored within 90 minutes of satisfactory payment being made on 5/31/18. We recommend payments be made prior to the disconnection due date to prevent an interruption of service.

We would really like the opportunity to get more information and rectify any issues or concerns you may still have. You can call (855) 447-2946 (and press option 3) to reach our direct customer complaint line. One of executive team will respond promptly.

Again, we are sorry to hear you are not happy and hope to be given the opportunity to correct this issue. Thank you for your time, Acacia Energy.

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