Acacia Energy Is A Complete Scam...BEWARE!!!!!

I HAVE PAID OVER $200 IN LESS THAN 1 MONTH FOR ENERGY IN A 600 SQUARE FOOT ONE BEDROOM APARTMENT!!!!!ACACIA claims that they offer online and telephone payment options, but if you are trying to pay with a credit or debit card that is different from the one that they used for the initial payment, it is impossible...If you try to call after 4pm central (which is an insane closing time for a utility company) you will find that the offices are closed, placed on an infini - hold for a non-existent automated payment system...Even if you are lucky enough to find that your lights are off during normal business hours, it takes about 30 minutes to speak to a live customer service agent, so I would advise to use a LAN line - not roaming or in a bad reception area.

If you happen to make it through that ordeal, I DO NOT SUGGEST to ask to speak to a supervisor b/c you will be inifinitely transfered throughout the company and then hung up on by the last person...THIS SERVICE IS A SCAM AND I DO NOT REFER ANYONE TO ACACIA ENERGY!!!!!!!!I HAVE NEVER HAD MY LIGHTS OFF IN MY ENTIRE LIFE AND SINCE I'VE BEEN WITH ACACIA ENERGY, I HAVE HAD 3 DISCONNECTIONS IN LESS THAN 1 MONTH!!!!!!!

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Dec 20, 2015 #1081367

Acacia told me you have to put money on your account befor 9am if you put money on your account after 9am it want be on your where does our money go if it doent go toward our account

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Dec 19, 2015 #1081307

Im with acacia energy and i've to paid over 200$ in less than a month and my lights has been disconneted over 3 or 4 times and when i call they always say my account is below the 10.01 mark....But how when im steady putting money on my account...and it was a time my lights got turned off and i made a payment of $25 at 1:00pm with a debit card acacia close at 7:00pm they text me sayin my lights has been schedule for reconnection and when i made it home around 10pm my lights was still off and it was a Friday so i had to wsit until Monday to have my lights back on...too sad i advise nobody to fool with this prepaid company cause its all a scam...

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Nov 30, 2015 #1071852 Dallas, Texas

I want to start a class action law suit against them.

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Jul 22, 2015 #1010842

I have been experiencing the same thing and will report them to the Federal Trade Commission (FTC) soon. Now I am trying to get my lights back on because of course they are off again...At least fifth time this month after continued payments of $20, $25, Etc. I am trying to pay again to get them back on because its super hot in my 700 sq. ft apartment and there is a silly error conveniently reading 'bill to must be filled out.' WTF!!!!!!!!!!! Please do not get this company its a scam!!!!!!!!

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Jul 08, 2015 #1005008

This company is awful!!!! I'm looking for a new company now!!! Please, do not waist your time!!! You will regret it !!!

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Jun 07, 2015 #992329 Athens, Texas

Bunny you're wrong it does get better than that you're just not that smart

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Mar 07, 2015 #955084 Texas, United States

ACACIA ENERGY are *** bag rip off ************* came home work this morning everything was fine went to start coffee for my wife and breakfast for my kido's left to take care of daily things well guess what i was Disconnected at 10am while i was gone no phone call nothing not even a simple e mail they love sending all the time just no light power nothing so i login with my phone to see what the deal was my Available balance ($16.59) Account balance ($6.58) so why did they turn my power off i sill have 6.58 on there for my home that 2 and a half days of power maybe more there *** trash the whole nine yards there minimum required $10.01 and Why is that? first off i should be able to use the whole 16.59 if i want to then at 0.00 they should slap the lights off i have a 1 year old and a 2 year old it below 20 here tonight thanks god for my parents letting us stay a day or two til i can get something done do not let them pull you in with there BS deal they try to tell you there all lies. I can say if you work for them start looking for a new job because when i am Done there will no be a ACACIA ENERGY

2 0 Reply
Customer Care at Acacia Energy

Mar 09, 2015 #956137 Houston, Texas

Hello Mr. Locke,
Acacia Energy has received your feedback. Acacia Energy's management staff have tried to call you today at your phone numbers provided but we have not had the ability to reach you.
Our goal is to answer your questions, provide you the electric service you need and resolve any issue you may be experiencing but we can't do that without speaking to you.
We look forward to making contact with you as soon as possible.

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Nov 30, 2015 #1071854 Dallas, Texas

I want to start a class action law suit against them.

1 0 Reply

Jul 16, 2014 #841696

Hi, my name is Anna D., I am the Customer Service & Sales Manager at Acacia Energy. We are sad to see you go and would like the opportunity to win you back. Most importantly I would like to speak with you and answer any questions you have regarding billing, current plans and our current promotions. Please call me directly at 866-810-2881.

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Oct 26, 2013 #733540

This company is such a rip off..they caculate usage that want to charge readings always off rude *** customer service no training at all..the text number never respondes on time.disconnect service in peek hrs during time kids are getting ready for school..they charge me 25$ deducted from my account for each time i sent them an email...they also repeatedly charge reconnect fee even if u were not cut off,.just for going thru thresholds smh..poor company only bout money not concerned by kids or families will not recommend at all such rip offs

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Aug 18, 2013 #702213 Fort Worth, Texas

My God. I thought Payless Power was a scam. I just left Payless Power who had hidden fees and ridiculous prices all over the price and came to Acasia energy yesterday. I had $30.00 on my account. I live in a 350 square foot apartment and never run the A/C. I was with payless power for over a month and never ran more than 8 to 10 kwh per day. They billed me around $2.30 cents per day.

I am with Acasia energy and they take out $5.25 every single day. How is that even possible when I am using the same amount of power, nothing has changed, and they have better rates than payless power and less fees?

Something isn't right about this.

And the other poster was right. Their offices are totally shut on the weekends and past 4 p.m. You can't reach anyone. The only options you have are to make a payment or to call 911.

All of these prepaid services in Texas are a complete SCAM. Honestly. They are extremely Tricky with the billing, the hidden charges, the fees, EVERYTHING. You can't trust any of them and they way they are racking up complaints I take it they won't be in service much longer in this state.

I say stay away from this company. Please. They will fleece you. I live around other people in the same exact size apartment who run their A/C around the clock and their bill is never more than $80.00 as our units are so tiny. Going by Acasia energy's billing I will be paying around $150.00 for the entire month and that
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Aug 16, 2013 #700984 Bellaire, Texas

They are thieves! !! They sent me an email saying I had the correct amount of money on my acct and an hour and a half later cut me off saying they can cut me off and charfe me at any time of day and estimated how much I was going to use that day. I have spent 300.00 in one month and when I spoke to the retarded supervisor he acted like that was normal. Losers! I'm going to direct energy.

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Aug 03, 2013 #693104

I'm with acacia now and my bill is r :( edicklious I pay every two day on this account

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Jul 23, 2013 #685697 Dallas, Texas

Stay away from this company. They will still your money. I have $18 in my account and they shut my service off. They said that my account balance is less than $10.01. They said that my actual balance is $18, but once they take the $10, I would not have the required $10.01 balance in my account, so they took my money and shut me off.

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Jul 03, 2013 #673934 Houston, Texas

I have been having acacia energy for 5 mon nd never have I encountered such problems. We have used tht automated system @ 2,3am using different cards (minw or my husband's)
We have paid online and in ace check and cash. Although thy do close early nd are not opened on weekends we know tht so we do everything before or after tje weekend. Like Acacia Energy, online u can track how much energy u use monthly nd daily. Thy also give u an estimated daily amount spent nd the estimated day u will need to add to ur balance.
The only problem I have had is the fact tht thy go through a 3rd party company tht reads the meters nd post them on line read the meters every other day so instead of 3 dollars used it six but knowing this I now do the math myself but other then rht no problem

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Jun 07, 2015 #992328 Athens, Texas

Wow mosha did u go to school you're spelling is real bad off when u post stuff for people to read spell it right

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Mar 06, 2013 #619088 Houston, Texas

I had Apollo power and since they have switched it has been nonstop drama with these people.The business hours are absolutely insane the customer service reps act like they are just oblivious to the facts and there is never a supervisor to speak to.when I was with my last company I had 6 months credit every year which was a big help for me from september or october to april or march.Now, I can waste no energy with these people.They have even posted my $ someone elses account.

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Feb 01, 2013 #602775 Houston, Texas

I've been with acacia for 9 day and I've already paid out $100. Never paid so much for electricity and the charge for everything including speaking to and representitive. Glad I got from under theyre thumb.

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Jan 10, 2013 #591776

I'm in a 1bedroom apartment and I'm putting 20dollars a week in my acct. I don't use electricity like this. How can you pre estimate how much electricity I'm gonna use? This company is a rip off.

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